Redesign the workflow. Develop the workforce.
Connect process changes to roles, judgement, learning and what happens to freed capacity. Commercial examples and executive accounts sit beside bounded evaluations.
- Redesign the workflow and the workforce together: Use the sponsored workflow-debt example as a design proposition, not an independently demonstrated municipal result.
- Make role owners part of AI workforce redesign: Bring role owners and learning pathways into the redesign before counting agents or cuts.
- DBT: task speed, quality and organisational productivity are different outcomes: Ask why task-level improvements need not become a demonstrated organisational gain.
- Denmark: task changes can precede earnings and hours effects: Keep changed tasks, expectations, hours and earnings as different outcomes.
A decision to discuss: What should stop or change in this workflow, and what do people need to be able to do afterwards?